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How do I host a game and invite friends to join?1. Select the “Friendly & Club” tab at the bottom of the screen, then select “Host”. 2. Choose the game type you wish to host. 3. Adjust the settings of the game to your preferences (the settings may affect the service charge of the game). 4. Once “Host” is pressed, you will see a unique game code that can be shared with your friends, allowing them to join the game. Players can select their desired seat upon entering.
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How can I assign table manager(s)?1. Start your club game; only club games have the option to assign table managers. 2. Once the club game is hosted, open the side menu and tap “Assign Manager”. 3.Select the desired member(s) to become the table manager for the game.
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How do I host multiple games at the same time?1. Host your first game. From there you can tap “Leave” located in the side menu. 2. The following pop-up confirms if you want to leave while your game continues running. 3. From here you can host more than one game simultaneously.
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How do I host a rebuy multi-table tournament?1. Tap “Host” from either the Friendly Game ____ or within your club. 2. Select the 'MTT' tab. 3. Choose the level of 'Rebuy Period'. 4. The rebuy button will be shown until the designated level ends. For example: level 10 with 5 mins per level. = 10 x 5 mins. = 50 mins rebuy time.
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How much does it cost to host games?Hosting games charges gold (Pokerrrr's in-game currency). 1. Non-tournament games charge gold per hour; tournament games charge gold per game. 2. The amount is calculated using a formula based on the following variables: - Starting chips - Interval - Number of tables - Buy-in ticket - Late registration level - Rebuy period level
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Does the host have to play?No. The host can opt to sit out if he or she wishes.
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What's the difference between a club game and non-club game?1. Club game: Only club members may join. 2. Non-club game: Anyone with the game code can join.
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What controls does a table manager have?1. Shuffle & Deal 2. Pause games 3. Terminate games 4. Confirm or reject buy-in requests 5. Adjust the game settings, including game length, blinds, and tips.
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What happens if I'm disconnected on my turn?If you were present at the start of action time, and then disconnected, you will be granted an additional 20 seconds action time. However, if you are absent or not connected at the start of action time, you will immediately check-fold.
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What is the maximum number of games I can host?Without upgrades, players can only host two games at a time. After upgrading to Ruby VIP, players can host up to five games at a time.
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What does buy-in confirmation do?When buy-in confirmation is enabled, the below requests need to be approved by the host or table manager. 1. The player’s participation into the game 2. Approval of the players’ buy-in request after they are accepted into the game
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How is "hit and run" prevented?"If a player leaves the table and rejoins, they will need to buy-in for exactly the same amount that they left with - no more, no less.
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What is our Anti-Abuse Policy?The Anti-Abuse Policy was released to help combat potential inappropriate use of our service. Please see our Anti-Abuse Policy: https://www.pokerrrrapp.com/single-post/2018/07/24/Anti-Abuse-Policy
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What’s the rules for 4-card PLO?4-card PLO, short for Pot-Limit Omaha, is somewhat similar to Hold’em in terms of gameplay. Omaha is a “flop” game that uses community cards, similar to Hold’em. However, in Omaha, players are dealt four hole cards, and they must choose two of their hole cards to go along with three of the five community cards in order to make their five-card poker hand.
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What’s the rules for OFC?In Open-Face Chinese Poker (OFC), players take turns drawing cards from a single deck to create the best hand possible. The game is scored in points, not bets. Each player arranges 13 cards into three hands: top, middle, and bottom. These hands are then compared among players based on standard poker hand rankings. Royalties for Bottom/Middle/Top hand: Your chips will only be deducted when the game is finished. This means that if you leave while the game is ongoing, your chips won’t be deducted at the moment you leave but after the entire game is over.
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What’s R.O.E.?Round of Each (R.O.E.) is a game type that rotates between a series of selected games. We offer NL Hold’em, short deck, and a variety of PLO. A round is defined when every player has been assigned to the dealer position one-time in a game.
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How can I join my friend's game?1. Once your friend has hosted a game, they'll be given a "Game Code" 2. After they send you the Game Code you can enter it after tapping "Join"
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Can I play Pokerrrr 2 with random players?Yes, there’s a “Play Now” tab in Pokerrrr 2 that allows you to join a variety of game types our Global Pokerrrr Challenge with poker lovers across the world.
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Can I queue for a table once it's full?Yes, provided that the host has turned on queueing. Your buy-in will need to be approved if buy-in confirmation is turned on. After your buy-in is approved you will be added to the queue.
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How do I setup a club?1. In the “Friendly & Club” tab, click on the “+ Create / Join a Club” button located at the bottom of the screen. 2. Click the “Create” tab on the top right and fill in the “Name” and “Description” fields.. 3. After members join, you will be able to assign club manager(s), dictating who can host games. Furthermore, the “Messages” and “Games” tabs show all your club’s private messages and game records respectively. You can also easily track chips wins/losses for each club member by tapping the calculator icon.
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How can I assign club managers?1. Enter into your club page and select the “Members” tab 2. Choose the player you want to promote, and tap the “Edit” button. 3. Only the club owner will have the ability to promote a club member to become one of the club managers. 4. A club manager will be eligible for promotion to a club owner and the original club owner will be demoted to one of the club managers.
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How can I allow other club members to host games?1. Select your club's information icon. 2. Tap "Edit". 3. Choose from the 3 options of statuses required to host games: Owner: Only owners can host. Manager: Both managers & owners can host. Member: Any member can host.
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Pokerrrr 2 System RequirementsThe minimum and recommended system specifications for Pokerrrr 2 are below. Due to potential programming changes, the minimum system requirements for Pokerrrr 2 may change over time. - iOS 11.0 or later - Android 5.0 (Lollipop) / Fire OS 5.0 or later
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How are the cards shuffled?A standard poker deck of 52 cards are shuffled using the highest standard of shuffling algorithm as of 2018. PT. Farm Entertainment, the owner of the Pokerrrr app, has been awarded a random number generator (RNG) certification by an independent third-party known as Gaming Laboratories International (GLI). This Certificate of Integrity lets us say with confidence that our players are getting the best poker experience on the web. Because so many decisions in poker depend on calculating equity based on odds, we take this issue very seriously so that you can maximize your edge and play real poker. Cards are shuffled in a random order. They’re then drawn & given to each seat in the order they’ve been shuffled. The shuffling algorithm has no knowledge about poker hands or players it’s dealing to. The players and results are determined separately once the hand is complete. You can view the certification here.
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Is there any chance of rigged cards or biases towards players?No. The random shuffling and drawing of the cards cannot be influenced by anyone.
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Where are Pokerrrr's servers located?Our servers are located worldwide.
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How secure is our service?A player's hole cards are dealt to their device only. No other devices will be able to receive the information of their cards unless the hand is revealed.
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Can I find out certain player’s information that I played with?Unfortunately that we cannot reveal any player's information to any 3rd party due to strict user privacy policy. You may turn on the buy-in confirmation or host game in the club to ensure all players are your friends in the future.
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How can I use the same account on different devices?You have to sync your guest account (allows you to use the same account on differences and securing your account progress) with an external social profile (Google, Facebook, or Apple ID). By using the same credential for the login, you can access the same account.
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How do I switch the Facebook account linked to my Pokerrrr account?1. Sign into the Facebook account you no longer wish to have linked Pokerrrr 2. 2. Click "Settings" in the upper right. 3. In the menu on the left side, click Apps to open App Settings. 4. Locate Pokerrrr 2 on the list and then select it. 5. Click on Remove to remove the app. 6. Sign out of the first Facebook account. 7. Sign into the Facebook account you wish to link to Pokerrrr 2. 8. Return to Pokerrrr 2. 9. Tap the gear icon in the middle-right corner. 10. Tap facebook Login. 11. Follow the prompts to approve the connection to the desired Facebook account.
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What do I use gold for?Gold is our in game currency, it can be used to: 1. Host games - 6 gold per hour. 2. Export game records - 1 gold per export. 3. Buy chips in Pokerrrr Global Challenge (chips can also be won from other players): 1 gold for 1,000 chips 20 gold for 24,000 chips 4. Purchase our in-store items: 3 hour pass for 12 gold Game Records (30 days) for 18 gold VIP package (30 days) for 120 gold
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How do I refer my friend for bonus rewards?1. You will receive 10,000 bonus chips for every new friend invited and linked to their account with a Facebook account. (You won't be able to receive the rewards if your friend has already linked their accounts with Facebook or any other linkage method.) 2. Tap on the "Add New Friend" button on the right side of the screen (circled in red). 3. Tap on your referral code to copy it and share it with your friends. 4. Get your friend to log in Pokerrrr 2 through Facebook. 5. Ask your friends to enter your referral code in the "enter referral code." 6. You will get rewarded after your friend connects through Facebook and can be claimed every 4 hours per invite in the message icon.
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What do I do if I haven't receive the gold I paid for?This can happen due to the connection between the server and the App Store / Google play, which you have nothing to worried about! Follow the below steps to provide us with the requsted information for your query to be resolved as soon as possible. 1. Provide us with your 5-digit player ID. Your player ID can be found by clicking on your name tag in the app, you can take a screenshot of the account page where we can see the 5-digits. 2. Provide us with the scresnshot of the purchase receipt sent from App Store or Google Play so we can furtehr confirm the transaction. Please be advised, we don't accept bank statement as it is hard for us to determine if the purchase was made for Pokerrrr 2, also we won't be able to view the purchase ID which can cause a delay on your issue to be resolved. Once all the above information is provided, we will review it and take action for the reimbursement to be funded back to your Pokerrrr 2 account.
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Can I transfer gold/chip to different account or send to my friend as as gift?Currently gold/chip transferring between accounts is unavailable.
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How do I export game records as a csv file?To export a single game result: 1. Open the Record tab. 2. Tap the game record you want. 3. 'Export'. 4. Email yourself the csv file. 5. Open the email that you sent yourself while exporting the records. 6. Find the attached csv file and download it. ----- To export a summary of multiple game results: 1. Open the Record tab. 2. Tap the calculator icon in the top right. 3. Tick the game records you wish to export. 4. 'Pay Off'. 5. 'Export'. 6. Email yourself the csv file. 7. Open the email that you sent yourself while exporting the records. 8. Find the attached csv file and download it.
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How do I import my csv file to Google Sheets?1. Open a new Google Spreadsheet, select "File", then "Import". 2. Upload your csv file. 3. Select "Custom". Type in ";" (a semicolon). 4. Select "Import data".
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How long will my game records last?Due to the amount of the game records generated on a daily basis, all game records would only last for 90 days in our system. Make sure to export the records before they become unavailable!
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When does hand-for-hand play start in a MTT?Hand-for-hand play starts when players are eqaul to 10 and ends after the final table is confirmed in a multi-table tournament.
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When does the rebuy period get cut-off in MTT?For 18 or 36 players: The rebuy period cuts off once two players are left. For 90 players: The rebuy period cuts off once the final table starts. The rebuy period will also end after the designated level set by the host.
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When does the late registration get cut-off in MTT?Late registration cut-off works the same to the rebuy cut-off period. For 18 or 36 players: Late registration cuts off once two players are left. For 90 players: Late registration cuts off once the final table starts. Late registration will also end after the designated level set by the host.
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Can I retrieve my account if my device has been reset?If your guest account was not linked to any third party account (Facebook, Apple, Google), we unfortunately won’t be able to retrieve the account if it has been erased. Please note, the only and safest way to secure your account is to link with Facebook (or Apple ID) to ensure you can retrieve the desired account should you switch devices or wish to use a different device with the same account.
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How do I delete an account in the app?1. Tap the “cog” icon in the “Play Now” tab. 2. Tap the “Delete Account” option. 3. Follow the steps in the pop-up screens that follow to complete your request. 4. Once requested, the process takes 3-5 business days, and requests cannot be canceled or undone.
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What types of information would be deleted and retained?All information related to the player (you) or any information that can be used to identify the player will be deleted. The process will begin three days after the request is made, and no data will be stored after the process is completed.
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How do I host a game and invite friends to join?1. Select the “Friendly & Club” tab at the bottom of the screen, then select “Host”. 2. Choose the game type you wish to host. 3. Adjust the settings of the game to your preferences (the settings may affect the service charge of the game). 4. Once “Host” is pressed, you will see a unique game code that can be shared with your friends, allowing them to join the game. Players can select their desired seat upon entering.
-
How can I assign table manager(s)?1. Start your club game; only club games have the option to assign table managers. 2. Once the club game is hosted, open the side menu and tap “Assign Manager”. 3.Select the desired member(s) to become the table manager for the game.
-
How do I host multiple games at the same time?1. Host your first game. From there you can tap “Leave” located in the side menu. 2. The following pop-up confirms if you want to leave while your game continues running. 3. From here you can host more than one game simultaneously.
-
How do I host a rebuy multi-table tournament?1. Tap “Host” from either the Friendly Game ____ or within your club. 2. Select the 'MTT' tab. 3. Choose the level of 'Rebuy Period'. 4. The rebuy button will be shown until the designated level ends. For example: level 10 with 5 mins per level. = 10 x 5 mins. = 50 mins rebuy time.
-
How much does it cost to host games?Hosting games charges gold (Pokerrrr's in-game currency). 1. Non-tournament games charge gold per hour; tournament games charge gold per game. 2. The amount is calculated using a formula based on the following variables: - Starting chips - Interval - Number of tables - Buy-in ticket - Late registration level - Rebuy period level
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Does the host have to play?No. The host can opt to sit out if he or she wishes.
-
What's the difference between a club game and non-club game?1. Club game: Only club members may join. 2. Non-club game: Anyone with the game code can join.
-
What controls does a table manager have?1. Shuffle & Deal 2. Pause games 3. Terminate games 4. Confirm or reject buy-in requests 5. Adjust the game settings, including game length, blinds, and tips.
-
What happens if I'm disconnected on my turn?If you were present at the start of action time, and then disconnected, you will be granted an additional 20 seconds action time. However, if you are absent or not connected at the start of action time, you will immediately check-fold.
-
What is the maximum number of games I can host?Without upgrades, players can only host two games at a time. After upgrading to Ruby VIP, players can host up to five games at a time.
-
What does buy-in confirmation do?When buy-in confirmation is enabled, the below requests need to be approved by the host or table manager. 1. The player’s participation into the game 2. Approval of the players’ buy-in request after they are accepted into the game
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How is "hit and run" prevented?"If a player leaves the table and rejoins, they will need to buy-in for exactly the same amount that they left with - no more, no less.
-
What is our Anti-Abuse Policy?The Anti-Abuse Policy was released to help combat potential inappropriate use of our service. Please see our Anti-Abuse Policy: https://www.pokerrrrapp.com/single-post/2018/07/24/Anti-Abuse-Policy
-
What’s the rules for 4-card PLO?4-card PLO, short for Pot-Limit Omaha, is somewhat similar to Hold’em in terms of gameplay. Omaha is a “flop” game that uses community cards, similar to Hold’em. However, in Omaha, players are dealt four hole cards, and they must choose two of their hole cards to go along with three of the five community cards in order to make their five-card poker hand.
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What’s the rules for OFC?In Open-Face Chinese Poker (OFC), players take turns drawing cards from a single deck to create the best hand possible. The game is scored in points, not bets. Each player arranges 13 cards into three hands: top, middle, and bottom. These hands are then compared among players based on standard poker hand rankings. Royalties for Bottom/Middle/Top hand: Your chips will only be deducted when the game is finished. This means that if you leave while the game is ongoing, your chips won’t be deducted at the moment you leave but after the entire game is over.
-
What’s R.O.E.?Round of Each (R.O.E.) is a game type that rotates between a series of selected games. We offer NL Hold’em, short deck, and a variety of PLO. A round is defined when every player has been assigned to the dealer position one-time in a game.
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How can I join my friend's game?1. Once your friend has hosted a game, they'll be given a "Game Code" 2. After they send you the Game Code you can enter it after tapping "Join"
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Can I play Pokerrrr 2 with random players?Yes, there’s a “Play Now” tab in Pokerrrr 2 that allows you to join a variety of game types our Global Pokerrrr Challenge with poker lovers across the world.
-
Can I queue for a table once it's full?Yes, provided that the host has turned on queueing. Your buy-in will need to be approved if buy-in confirmation is turned on. After your buy-in is approved you will be added to the queue.
-
How do I setup a club?1. In the “Friendly & Club” tab, click on the “+ Create / Join a Club” button located at the bottom of the screen. 2. Click the “Create” tab on the top right and fill in the “Name” and “Description” fields.. 3. After members join, you will be able to assign club manager(s), dictating who can host games. Furthermore, the “Messages” and “Games” tabs show all your club’s private messages and game records respectively. You can also easily track chips wins/losses for each club member by tapping the calculator icon.
-
How can I assign club managers?1. Enter into your club page and select the “Members” tab 2. Choose the player you want to promote, and tap the “Edit” button. 3. Only the club owner will have the ability to promote a club member to become one of the club managers. 4. A club manager will be eligible for promotion to a club owner and the original club owner will be demoted to one of the club managers.
-
How can I allow other club members to host games?1. Select your club's information icon. 2. Tap "Edit". 3. Choose from the 3 options of statuses required to host games: Owner: Only owners can host. Manager: Both managers & owners can host. Member: Any member can host.
-
Pokerrrr 2 System RequirementsThe minimum and recommended system specifications for Pokerrrr 2 are below. Due to potential programming changes, the minimum system requirements for Pokerrrr 2 may change over time. - iOS 11.0 or later - Android 5.0 (Lollipop) / Fire OS 5.0 or later
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How are the cards shuffled?A standard poker deck of 52 cards are shuffled using the highest standard of shuffling algorithm as of 2018. PT. Farm Entertainment, the owner of the Pokerrrr app, has been awarded a random number generator (RNG) certification by an independent third-party known as Gaming Laboratories International (GLI). This Certificate of Integrity lets us say with confidence that our players are getting the best poker experience on the web. Because so many decisions in poker depend on calculating equity based on odds, we take this issue very seriously so that you can maximize your edge and play real poker. Cards are shuffled in a random order. They’re then drawn & given to each seat in the order they’ve been shuffled. The shuffling algorithm has no knowledge about poker hands or players it’s dealing to. The players and results are determined separately once the hand is complete. You can view the certification here.
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Is there any chance of rigged cards or biases towards players?No. The random shuffling and drawing of the cards cannot be influenced by anyone.
-
Where are Pokerrrr's servers located?Our servers are located worldwide.
-
How secure is our service?A player's hole cards are dealt to their device only. No other devices will be able to receive the information of their cards unless the hand is revealed.
-
Can I find out certain player’s information that I played with?Unfortunately that we cannot reveal any player's information to any 3rd party due to strict user privacy policy. You may turn on the buy-in confirmation or host game in the club to ensure all players are your friends in the future.
-
How can I use the same account on different devices?You have to sync your guest account (allows you to use the same account on differences and securing your account progress) with an external social profile (Google, Facebook, or Apple ID). By using the same credential for the login, you can access the same account.
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How do I switch the Facebook account linked to my Pokerrrr account?1. Sign into the Facebook account you no longer wish to have linked Pokerrrr 2. 2. Click "Settings" in the upper right. 3. In the menu on the left side, click Apps to open App Settings. 4. Locate Pokerrrr 2 on the list and then select it. 5. Click on Remove to remove the app. 6. Sign out of the first Facebook account. 7. Sign into the Facebook account you wish to link to Pokerrrr 2. 8. Return to Pokerrrr 2. 9. Tap the gear icon in the middle-right corner. 10. Tap facebook Login. 11. Follow the prompts to approve the connection to the desired Facebook account.
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What do I use gold for?Gold is our in game currency, it can be used to: 1. Host games - 6 gold per hour. 2. Export game records - 1 gold per export. 3. Buy chips in Pokerrrr Global Challenge (chips can also be won from other players): 1 gold for 1,000 chips 20 gold for 24,000 chips 4. Purchase our in-store items: 3 hour pass for 12 gold Game Records (30 days) for 18 gold VIP package (30 days) for 120 gold
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How do I refer my friend for bonus rewards?1. You will receive 10,000 bonus chips for every new friend invited and linked to their account with a Facebook account. (You won't be able to receive the rewards if your friend has already linked their accounts with Facebook or any other linkage method.) 2. Tap on the "Add New Friend" button on the right side of the screen (circled in red). 3. Tap on your referral code to copy it and share it with your friends. 4. Get your friend to log in Pokerrrr 2 through Facebook. 5. Ask your friends to enter your referral code in the "enter referral code." 6. You will get rewarded after your friend connects through Facebook and can be claimed every 4 hours per invite in the message icon.
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What do I do if I haven't receive the gold I paid for?This can happen due to the connection between the server and the App Store / Google play, which you have nothing to worried about! Follow the below steps to provide us with the requsted information for your query to be resolved as soon as possible. 1. Provide us with your 5-digit player ID. Your player ID can be found by clicking on your name tag in the app, you can take a screenshot of the account page where we can see the 5-digits. 2. Provide us with the scresnshot of the purchase receipt sent from App Store or Google Play so we can furtehr confirm the transaction. Please be advised, we don't accept bank statement as it is hard for us to determine if the purchase was made for Pokerrrr 2, also we won't be able to view the purchase ID which can cause a delay on your issue to be resolved. Once all the above information is provided, we will review it and take action for the reimbursement to be funded back to your Pokerrrr 2 account.
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Can I transfer gold/chip to different account or send to my friend as as gift?Currently gold/chip transferring between accounts is unavailable.
-
How do I export game records as a csv file?To export a single game result: 1. Open the Record tab. 2. Tap the game record you want. 3. 'Export'. 4. Email yourself the csv file. 5. Open the email that you sent yourself while exporting the records. 6. Find the attached csv file and download it. ----- To export a summary of multiple game results: 1. Open the Record tab. 2. Tap the calculator icon in the top right. 3. Tick the game records you wish to export. 4. 'Pay Off'. 5. 'Export'. 6. Email yourself the csv file. 7. Open the email that you sent yourself while exporting the records. 8. Find the attached csv file and download it.
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How do I import my csv file to Google Sheets?1. Open a new Google Spreadsheet, select "File", then "Import". 2. Upload your csv file. 3. Select "Custom". Type in ";" (a semicolon). 4. Select "Import data".
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How long will my game records last?Due to the amount of the game records generated on a daily basis, all game records would only last for 90 days in our system. Make sure to export the records before they become unavailable!
-
When does hand-for-hand play start in a MTT?Hand-for-hand play starts when players are eqaul to 10 and ends after the final table is confirmed in a multi-table tournament.
-
When does the rebuy period get cut-off in MTT?For 18 or 36 players: The rebuy period cuts off once two players are left. For 90 players: The rebuy period cuts off once the final table starts. The rebuy period will also end after the designated level set by the host.
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When does the late registration get cut-off in MTT?Late registration cut-off works the same to the rebuy cut-off period. For 18 or 36 players: Late registration cuts off once two players are left. For 90 players: Late registration cuts off once the final table starts. Late registration will also end after the designated level set by the host.
-
Can I retrieve my account if my device has been reset?If your guest account was not linked to any third party account (Facebook, Apple, Google), we unfortunately won’t be able to retrieve the account if it has been erased. Please note, the only and safest way to secure your account is to link with Facebook (or Apple ID) to ensure you can retrieve the desired account should you switch devices or wish to use a different device with the same account.
-
How do I delete an account in the app?1. Tap the “cog” icon in the “Play Now” tab. 2. Tap the “Delete Account” option. 3. Follow the steps in the pop-up screens that follow to complete your request. 4. Once requested, the process takes 3-5 business days, and requests cannot be canceled or undone.
-
What types of information would be deleted and retained?All information related to the player (you) or any information that can be used to identify the player will be deleted. The process will begin three days after the request is made, and no data will be stored after the process is completed.
-
How do I host a game and invite friends to join?1. Select the “Friendly & Club” tab at the bottom of the screen, then select “Host”. 2. Choose the game type you wish to host. 3. Adjust the settings of the game to your preferences (the settings may affect the service charge of the game). 4. Once “Host” is pressed, you will see a unique game code that can be shared with your friends, allowing them to join the game. Players can select their desired seat upon entering.
-
How can I assign table manager(s)?1. Start your club game; only club games have the option to assign table managers. 2. Once the club game is hosted, open the side menu and tap “Assign Manager”. 3.Select the desired member(s) to become the table manager for the game.
-
How do I host multiple games at the same time?1. Host your first game. From there you can tap “Leave” located in the side menu. 2. The following pop-up confirms if you want to leave while your game continues running. 3. From here you can host more than one game simultaneously.
-
How do I host a rebuy multi-table tournament?1. Tap “Host” from either the Friendly Game ____ or within your club. 2. Select the 'MTT' tab. 3. Choose the level of 'Rebuy Period'. 4. The rebuy button will be shown until the designated level ends. For example: level 10 with 5 mins per level. = 10 x 5 mins. = 50 mins rebuy time.
-
How much does it cost to host games?Hosting games charges gold (Pokerrrr's in-game currency). 1. Non-tournament games charge gold per hour; tournament games charge gold per game. 2. The amount is calculated using a formula based on the following variables: - Starting chips - Interval - Number of tables - Buy-in ticket - Late registration level - Rebuy period level
-
Does the host have to play?No. The host can opt to sit out if he or she wishes.
-
What's the difference between a club game and non-club game?1. Club game: Only club members may join. 2. Non-club game: Anyone with the game code can join.
-
What controls does a table manager have?1. Shuffle & Deal 2. Pause games 3. Terminate games 4. Confirm or reject buy-in requests 5. Adjust the game settings, including game length, blinds, and tips.
-
What happens if I'm disconnected on my turn?If you were present at the start of action time, and then disconnected, you will be granted an additional 20 seconds action time. However, if you are absent or not connected at the start of action time, you will immediately check-fold.
-
What is the maximum number of games I can host?Without upgrades, players can only host two games at a time. After upgrading to Ruby VIP, players can host up to five games at a time.
-
What does buy-in confirmation do?When buy-in confirmation is enabled, the below requests need to be approved by the host or table manager. 1. The player’s participation into the game 2. Approval of the players’ buy-in request after they are accepted into the game
-
How is "hit and run" prevented?"If a player leaves the table and rejoins, they will need to buy-in for exactly the same amount that they left with - no more, no less.
-
What is our Anti-Abuse Policy?The Anti-Abuse Policy was released to help combat potential inappropriate use of our service. Please see our Anti-Abuse Policy: https://www.pokerrrrapp.com/single-post/2018/07/24/Anti-Abuse-Policy
-
What’s the rules for 4-card PLO?4-card PLO, short for Pot-Limit Omaha, is somewhat similar to Hold’em in terms of gameplay. Omaha is a “flop” game that uses community cards, similar to Hold’em. However, in Omaha, players are dealt four hole cards, and they must choose two of their hole cards to go along with three of the five community cards in order to make their five-card poker hand.
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What’s the rules for OFC?In Open-Face Chinese Poker (OFC), players take turns drawing cards from a single deck to create the best hand possible. The game is scored in points, not bets. Each player arranges 13 cards into three hands: top, middle, and bottom. These hands are then compared among players based on standard poker hand rankings. Royalties for Bottom/Middle/Top hand: Your chips will only be deducted when the game is finished. This means that if you leave while the game is ongoing, your chips won’t be deducted at the moment you leave but after the entire game is over.
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What’s R.O.E.?Round of Each (R.O.E.) is a game type that rotates between a series of selected games. We offer NL Hold’em, short deck, and a variety of PLO. A round is defined when every player has been assigned to the dealer position one-time in a game.
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How can I join my friend's game?1. Once your friend has hosted a game, they'll be given a "Game Code" 2. After they send you the Game Code you can enter it after tapping "Join"
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Can I play Pokerrrr 2 with random players?Yes, there’s a “Play Now” tab in Pokerrrr 2 that allows you to join a variety of game types our Global Pokerrrr Challenge with poker lovers across the world.
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Can I queue for a table once it's full?Yes, provided that the host has turned on queueing. Your buy-in will need to be approved if buy-in confirmation is turned on. After your buy-in is approved you will be added to the queue.
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How do I setup a club?1. In the “Friendly & Club” tab, click on the “+ Create / Join a Club” button located at the bottom of the screen. 2. Click the “Create” tab on the top right and fill in the “Name” and “Description” fields.. 3. After members join, you will be able to assign club manager(s), dictating who can host games. Furthermore, the “Messages” and “Games” tabs show all your club’s private messages and game records respectively. You can also easily track chips wins/losses for each club member by tapping the calculator icon.
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How can I assign club managers?1. Enter into your club page and select the “Members” tab 2. Choose the player you want to promote, and tap the “Edit” button. 3. Only the club owner will have the ability to promote a club member to become one of the club managers. 4. A club manager will be eligible for promotion to a club owner and the original club owner will be demoted to one of the club managers.
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How can I allow other club members to host games?1. Select your club's information icon. 2. Tap "Edit". 3. Choose from the 3 options of statuses required to host games: Owner: Only owners can host. Manager: Both managers & owners can host. Member: Any member can host.
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Pokerrrr 2 System RequirementsThe minimum and recommended system specifications for Pokerrrr 2 are below. Due to potential programming changes, the minimum system requirements for Pokerrrr 2 may change over time. - iOS 11.0 or later - Android 5.0 (Lollipop) / Fire OS 5.0 or later
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How are the cards shuffled?A standard poker deck of 52 cards are shuffled using the highest standard of shuffling algorithm as of 2018. PT. Farm Entertainment, the owner of the Pokerrrr app, has been awarded a random number generator (RNG) certification by an independent third-party known as Gaming Laboratories International (GLI). This Certificate of Integrity lets us say with confidence that our players are getting the best poker experience on the web. Because so many decisions in poker depend on calculating equity based on odds, we take this issue very seriously so that you can maximize your edge and play real poker. Cards are shuffled in a random order. They’re then drawn & given to each seat in the order they’ve been shuffled. The shuffling algorithm has no knowledge about poker hands or players it’s dealing to. The players and results are determined separately once the hand is complete. You can view the certification here.
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Is there any chance of rigged cards or biases towards players?No. The random shuffling and drawing of the cards cannot be influenced by anyone.
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Where are Pokerrrr's servers located?Our servers are located worldwide.
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How secure is our service?A player's hole cards are dealt to their device only. No other devices will be able to receive the information of their cards unless the hand is revealed.
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Can I find out certain player’s information that I played with?Unfortunately that we cannot reveal any player's information to any 3rd party due to strict user privacy policy. You may turn on the buy-in confirmation or host game in the club to ensure all players are your friends in the future.
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How can I use the same account on different devices?You have to sync your guest account (allows you to use the same account on differences and securing your account progress) with an external social profile (Google, Facebook, or Apple ID). By using the same credential for the login, you can access the same account.
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How do I switch the Facebook account linked to my Pokerrrr account?1. Sign into the Facebook account you no longer wish to have linked Pokerrrr 2. 2. Click "Settings" in the upper right. 3. In the menu on the left side, click Apps to open App Settings. 4. Locate Pokerrrr 2 on the list and then select it. 5. Click on Remove to remove the app. 6. Sign out of the first Facebook account. 7. Sign into the Facebook account you wish to link to Pokerrrr 2. 8. Return to Pokerrrr 2. 9. Tap the gear icon in the middle-right corner. 10. Tap facebook Login. 11. Follow the prompts to approve the connection to the desired Facebook account.
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What do I use gold for?Gold is our in game currency, it can be used to: 1. Host games - 6 gold per hour. 2. Export game records - 1 gold per export. 3. Buy chips in Pokerrrr Global Challenge (chips can also be won from other players): 1 gold for 1,000 chips 20 gold for 24,000 chips 4. Purchase our in-store items: 3 hour pass for 12 gold Game Records (30 days) for 18 gold VIP package (30 days) for 120 gold
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How do I refer my friend for bonus rewards?1. You will receive 10,000 bonus chips for every new friend invited and linked to their account with a Facebook account. (You won't be able to receive the rewards if your friend has already linked their accounts with Facebook or any other linkage method.) 2. Tap on the "Add New Friend" button on the right side of the screen (circled in red). 3. Tap on your referral code to copy it and share it with your friends. 4. Get your friend to log in Pokerrrr 2 through Facebook. 5. Ask your friends to enter your referral code in the "enter referral code." 6. You will get rewarded after your friend connects through Facebook and can be claimed every 4 hours per invite in the message icon.
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What do I do if I haven't receive the gold I paid for?This can happen due to the connection between the server and the App Store / Google play, which you have nothing to worried about! Follow the below steps to provide us with the requsted information for your query to be resolved as soon as possible. 1. Provide us with your 5-digit player ID. Your player ID can be found by clicking on your name tag in the app, you can take a screenshot of the account page where we can see the 5-digits. 2. Provide us with the scresnshot of the purchase receipt sent from App Store or Google Play so we can furtehr confirm the transaction. Please be advised, we don't accept bank statement as it is hard for us to determine if the purchase was made for Pokerrrr 2, also we won't be able to view the purchase ID which can cause a delay on your issue to be resolved. Once all the above information is provided, we will review it and take action for the reimbursement to be funded back to your Pokerrrr 2 account.
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Can I transfer gold/chip to different account or send to my friend as as gift?Currently gold/chip transferring between accounts is unavailable.
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How do I export game records as a csv file?To export a single game result: 1. Open the Record tab. 2. Tap the game record you want. 3. 'Export'. 4. Email yourself the csv file. 5. Open the email that you sent yourself while exporting the records. 6. Find the attached csv file and download it. ----- To export a summary of multiple game results: 1. Open the Record tab. 2. Tap the calculator icon in the top right. 3. Tick the game records you wish to export. 4. 'Pay Off'. 5. 'Export'. 6. Email yourself the csv file. 7. Open the email that you sent yourself while exporting the records. 8. Find the attached csv file and download it.
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How do I import my csv file to Google Sheets?1. Open a new Google Spreadsheet, select "File", then "Import". 2. Upload your csv file. 3. Select "Custom". Type in ";" (a semicolon). 4. Select "Import data".
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How long will my game records last?Due to the amount of the game records generated on a daily basis, all game records would only last for 90 days in our system. Make sure to export the records before they become unavailable!
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When does hand-for-hand play start in a MTT?Hand-for-hand play starts when players are eqaul to 10 and ends after the final table is confirmed in a multi-table tournament.
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When does the rebuy period get cut-off in MTT?For 18 or 36 players: The rebuy period cuts off once two players are left. For 90 players: The rebuy period cuts off once the final table starts. The rebuy period will also end after the designated level set by the host.
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When does the late registration get cut-off in MTT?Late registration cut-off works the same to the rebuy cut-off period. For 18 or 36 players: Late registration cuts off once two players are left. For 90 players: Late registration cuts off once the final table starts. Late registration will also end after the designated level set by the host.
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Can I retrieve my account if my device has been reset?If your guest account was not linked to any third party account (Facebook, Apple, Google), we unfortunately won’t be able to retrieve the account if it has been erased. Please note, the only and safest way to secure your account is to link with Facebook (or Apple ID) to ensure you can retrieve the desired account should you switch devices or wish to use a different device with the same account.
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How do I delete an account in the app?1. Tap the “cog” icon in the “Play Now” tab. 2. Tap the “Delete Account” option. 3. Follow the steps in the pop-up screens that follow to complete your request. 4. Once requested, the process takes 3-5 business days, and requests cannot be canceled or undone.
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What types of information would be deleted and retained?All information related to the player (you) or any information that can be used to identify the player will be deleted. The process will begin three days after the request is made, and no data will be stored after the process is completed.
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